Tri-County Lexus Reviews: Honest Feedback And Ratings

Buying a luxury vehicle is a significant investment, and it's essential to do your research before making a decision. When it comes to purchasing a Lexus, one of the top luxury car brands, it's crucial to find a reputable dealership that meets your needs. Tri-County Lexus is a well-known dealership in the area, but what do customers really think about their experience? In this article, we'll delve into Tri-County Lexus reviews, ratings, and feedback to help you make an informed decision.

Overall Rating and Reviews

When it comes to overall ratings, Tri-County Lexus has a mixed bag of reviews. On Google, they have an average rating of 4.2 out of 5 stars based on over 200 reviews. On Yelp, they have an average rating of 3.5 out of 5 stars based on over 50 reviews. While these ratings are decent, they don't necessarily paint a complete picture of the dealership's strengths and weaknesses.

Positive Reviews and Feedback

Many customers have reported positive experiences with Tri-County Lexus, praising the dealership's friendly and knowledgeable staff. Some reviewers have mentioned that the sales team is helpful and not pushy, making the car-buying process less stressful. Others have praised the dealership's competitive pricing and wide selection of vehicles.

• "I recently purchased a Lexus RX from Tri-County Lexus, and I couldn't be happier with my experience. The sales team was friendly and knowledgeable, and they helped me find the perfect vehicle for my needs." - Emily R. (Google review)
• "I was impressed with the selection of vehicles at Tri-County Lexus. They had a wide range of models and trim levels to choose from, and the prices were very competitive." - David K. (Yelp review)

Criticisms and Negative Reviews

While many customers have reported positive experiences with Tri-County Lexus, others have expressed frustration and disappointment with the dealership. Some common complaints include long wait times for service, poor communication from the sales team, and higher-than-expected prices.

• "I took my Lexus in for routine maintenance, but the service team took forever to get the work done. I ended up waiting for over 3 hours, which was frustrating and inconvenient." - James B. (Google review)
• "I was disappointed with the sales team at Tri-County Lexus. They seemed pushy and didn't listen to my needs or concerns. I ended up leaving without purchasing a vehicle." - Sarah K. (Yelp review)

Service Department Reviews

The service department at Tri-County Lexus has received mixed reviews from customers. While some have praised the department's efficiency and professionalism, others have reported long wait times and poor communication.

• "I've taken my Lexus in for service several times, and I've always been impressed with the department's efficiency and professionalism. They get the work done quickly and correctly." - Mark Z. (Google review)
• "I was disappointed with the service department at Tri-County Lexus. They took forever to get the work done, and they didn't communicate well with me about the status of my vehicle." - Rachel T. (Yelp review)

Comparison to Other Dealerships

When it comes to comparing Tri-County Lexus to other dealerships in the area, it's essential to consider several factors, including pricing, selection, and customer service. While Tri-County Lexus has a wide selection of vehicles and competitive pricing, other dealerships may offer better customer service or more comprehensive warranties.

• "I compared prices at several dealerships in the area, and Tri-County Lexus had the best deal on the Lexus RX I wanted." - Emily R. (Google review)
• "I visited several dealerships before purchasing my Lexus, and I was impressed with the customer service at Tri-County Lexus. They were friendly and knowledgeable, and they helped me find the perfect vehicle." - David K. (Yelp review)

Warranty and Maintenance Options

Tri-County Lexus offers a range of warranty and maintenance options for customers, including the standard Lexus warranty and maintenance programs. However, some customers have reported that these options can be expensive and may not provide the level of coverage they need.

• "I purchased the extended warranty for my Lexus, but I'm not sure if it's worth the cost. The premium is high, and I'm not sure if I'll ever need to use it." - James B. (Google review)
• "I've been happy with the maintenance program at Tri-County Lexus. They offer competitive pricing and convenient scheduling, which makes it easy to keep my vehicle in good condition." - Mark Z. (Google review)

Conclusion and Recommendation

Based on the reviews and feedback from customers, it's clear that Tri-County Lexus has both strengths and weaknesses. While the dealership offers a wide selection of vehicles and competitive pricing, some customers have reported poor customer service and long wait times for service.

If you're considering purchasing a Lexus from Tri-County Lexus, it's essential to do your research and read reviews from multiple sources. You may also want to visit the dealership in person to get a sense of their customer service and sales team. Additionally, be sure to compare prices and warranty options at other dealerships in the area to ensure you're getting the best deal.

We invite you to share your own experiences with Tri-County Lexus in the comments below. Have you purchased a vehicle from this dealership? What was your experience like?