Record Go Car Rental Review: 5 Things To Know

When it comes to car rentals, there are numerous options available, making it challenging to choose the right one. Record Go is a popular car rental company that operates in several countries, including Spain, Italy, and the UK. If you're considering renting a car from Record Go, here are five things you should know before making a decision.

Record Go is a well-established company with over 50 years of experience in the car rental industry. They offer a wide range of vehicles, from economy cars to luxury models, to cater to different needs and budgets. With a strong presence in European markets, Record Go is a convenient option for travelers visiting these regions. However, as with any car rental company, there are pros and cons to consider.

1. Fleet and Vehicle Options

Record Go boasts an extensive fleet of vehicles from top manufacturers, including Ford, Volkswagen, and Toyota. They offer various car categories, such as:

• Economy: Fiat Panda, Ford Fiesta, and similar models
• Compact: Volkswagen Golf, Toyota Corolla, and similar models
• Intermediate: Ford Focus, Volkswagen Jetta, and similar models
• Standard: Toyota Auris, Ford Mondeo, and similar models
• Luxury: Mercedes-Benz C-Class, BMW 3 Series, and similar models

You can also choose from a range of fuel types, including gasoline, diesel, and hybrid vehicles. This diversity in their fleet ensures that you can find a car that suits your needs, whether you're traveling alone or with a group.

Vehicle Conditions and Maintenance

Record Go claims to maintain their vehicles in excellent condition, with regular checks and maintenance. However, as with any car rental company, there's always a possibility of encountering issues with the vehicle. It's essential to inspect the car thoroughly before renting and report any damages or problems to the staff.

2. Rental Process and Requirements

Renting a car from Record Go is a relatively straightforward process. Here are the general requirements and steps involved:

• Age: The minimum age to rent a car from Record Go is 21 years old, although some vehicles may have a higher age requirement.
• License: You'll need a valid driver's license, which must be at least 1 year old.
• Credit Card: Record Go requires a credit card in the name of the main driver to secure the booking.
• Insurance: Record Go offers various insurance options, including Collision Damage Waiver (CDW), Theft Protection (TP), and Personal Accident Insurance (PAI).

To rent a car, follow these steps:

1. Book your car online or through the Record Go app.
2. Provide the required documents, including your driver's license and credit card.
3. Inspect the vehicle before renting and report any damages.
4. Sign the rental agreement and collect the keys.

Additional Fees and Charges

Record Go may charge additional fees for services like:

• Young Driver Fee (for drivers under 25 years old)
• Additional Driver Fee
• Fuel Charges (if you return the car with less fuel than when you picked it up)
• Excess Fees (if you're involved in an accident or incur damages)

Make sure to review the rental agreement carefully and ask about any additional fees before signing.

3. Locations and Opening Hours

Record Go has a strong presence in European markets, with numerous locations across Spain, Italy, and the UK. You can find their car rental desks at major airports, city centers, and popular tourist destinations.

The opening hours for Record Go locations vary, but most offices are open from 8 am to 10 pm, 7 days a week. Some locations may have restricted hours or be closed during certain periods, so it's essential to check the specific opening hours for your location before heading there.

Returning the Vehicle

When returning the vehicle, ensure you arrive at the designated time and location. Record Go may charge additional fees if you return the car late or to a different location. Be sure to refuel the vehicle according to the rental agreement and inspect it for any damages before returning the keys.

4. Customer Support and Reviews

Record Go prides itself on providing excellent customer support. They offer a 24/7 emergency assistance service, which you can contact in case of an accident, breakdown, or other issues.

Online reviews for Record Go are generally positive, with customers praising the company's friendly staff, wide range of vehicles, and competitive prices. However, some reviewers have reported issues with the rental process, vehicle conditions, and additional fees.

Record Go's Response to Customer Complaints

Record Go has a complaints handling process in place to address customer concerns. If you encounter any issues during your rental period, you can contact their customer support team to report the problem. They'll work to resolve the issue promptly and fairly.

5. Prices and Promotions

Record Go offers competitive prices for their car rentals, with rates varying depending on the location, vehicle type, and rental period. They also provide various promotions and discounts, such as:

• Early Bird Discount: Book your car at least 21 days in advance to receive a discount.
• Long-Term Rental Discount: Rent a car for 14 days or more to receive a discount.
• Student Discount: Record Go offers a discount for students with a valid student ID.

Be sure to check their website or contact their customer support team for the latest promotions and offers.

As you can see, Record Go is a reputable car rental company with a wide range of vehicles, competitive prices, and excellent customer support. However, it's essential to carefully review the rental agreement, inspect the vehicle before renting, and ask about any additional fees or charges.

If you have any questions or concerns about Record Go or car rentals in general, feel free to ask in the comments below. Don't forget to share your experiences with Record Go to help others make informed decisions.