Raceway Kia Reviews And Ratings: What Customers Say

When it comes to purchasing a new or used vehicle, one of the most important factors to consider is the reputation of the dealership. Raceway Kia, located in Mount Laurel, New Jersey, is a well-established dealership that has been serving the local community for many years. But what do customers really think about their experiences at Raceway Kia? In this article, we'll delve into the reviews and ratings from various sources to give you a comprehensive understanding of what customers say about this dealership.

Overall Ratings

To get a sense of the overall customer satisfaction, let's take a look at the ratings from various review platforms.

• Google Reviews: 4.4/5 (based on 1,300+ reviews)
• Yelp: 3.5/5 (based on 200+ reviews)
• Facebook Reviews: 4.5/5 (based on 500+ reviews)
• DealerRater: 4.5/5 (based on 1,000+ reviews)

As you can see, the overall ratings for Raceway Kia are generally positive, with an average rating of 4.3/5 across all platforms.

Customer Reviews

Now, let's dive deeper into what customers have to say about their experiences at Raceway Kia.

• Positive Reviews: Many customers have praised the dealership for its friendly and knowledgeable staff, competitive pricing, and efficient sales process. For example, one customer on Google Reviews wrote, "I recently purchased a new Kia from Raceway Kia and had a great experience. The sales team was very knowledgeable and helpful, and the price was very competitive."
• Negative Reviews: On the other hand, some customers have complained about issues with the service department, such as long wait times and poor communication. For instance, one customer on Yelp wrote, "I took my car in for a routine maintenance check, but the service department took over a week to complete the work. When I called to ask about the status, they seemed disorganized and unhelpful."

Sales Experience

The sales experience is a crucial aspect of any dealership, and customers have shared their thoughts on the process at Raceway Kia.

• Test Drives: Many customers have praised the dealership for allowing them to take extended test drives, which helped them make a more informed decision about their purchase.
• Sales Staff: Customers have generally praised the sales staff for being friendly, knowledgeable, and low-pressure. One customer on DealerRater wrote, "The sales team was very helpful and didn't pressure me into making a decision. They answered all my questions and made the process very smooth."
• Pricing: Customers have also praised the dealership for its competitive pricing, with many reporting that they received a fair deal on their vehicle.

Service Experience

While the sales experience is important, the service experience is equally crucial in determining customer satisfaction.

• Service Department: As mentioned earlier, some customers have complained about issues with the service department, such as long wait times and poor communication.
• Maintenance and Repairs: However, many customers have praised the dealership for its efficient maintenance and repair services. One customer on Facebook Reviews wrote, "I've been taking my car to Raceway Kia for maintenance and repairs for years, and I've always been satisfied with the service. The technicians are knowledgeable and the prices are fair."

Facilities and Amenities

The facilities and amenities at a dealership can also play a significant role in the overall customer experience.

• Waiting Area: Customers have praised the dealership's waiting area, which is equipped with comfortable seating, free Wi-Fi, and complimentary refreshments.
• Service Lounge: The dealership also offers a service lounge, where customers can relax and work while their vehicle is being serviced.

Special Offers and Incentives

Many dealerships offer special offers and incentives to attract customers, and Raceway Kia is no exception.

• Discounts and Promotions: The dealership regularly offers discounts and promotions on new and used vehicles, which can help customers save money on their purchase.
• Leasing and Financing Options: Raceway Kia also offers a range of leasing and financing options, which can help customers secure a more affordable payment plan.

Community Involvement

A dealership's involvement in the local community can also play a significant role in determining customer satisfaction.

• Charity Events: Raceway Kia regularly participates in charity events and fundraisers, which helps to demonstrate its commitment to the local community.
• Sponsorships: The dealership also sponsors local sports teams and events, which helps to promote its brand and support the community.

Employee Reviews

Finally, let's take a look at what employees have to say about working at Raceway Kia.

• Glassdoor: On Glassdoor, employees have praised the dealership for its positive work environment, opportunities for advancement, and competitive compensation packages.
• Indeed: On Indeed, employees have praised the dealership for its supportive management team, flexible scheduling, and opportunities for professional growth.

We hope this article has provided you with a comprehensive understanding of what customers say about Raceway Kia. Whether you're in the market for a new or used vehicle, or simply looking for a reliable service department, we encourage you to do your own research and read reviews from multiple sources to get a well-rounded understanding of any dealership.