Queens Hospital Center Reviews And Ratings Exposed

Queens Hospital Center is a prominent healthcare institution located in the Jamaica neighborhood of Queens, New York City. As a major medical facility, it provides a wide range of services, including emergency care, surgery, and specialized treatments. However, like any hospital, Queens Hospital Center is not immune to criticism and varying opinions from patients, families, and healthcare professionals. In this article, we will delve into the reviews and ratings of Queens Hospital Center, exploring the strengths and weaknesses of this esteemed institution.

Overview of Queens Hospital Center

Established in 1935, Queens Hospital Center is a 360-bed hospital that serves the diverse community of Queens. It is part of the NYC Health + Hospitals system, the largest public healthcare system in the United States. The hospital offers a range of medical services, including primary care, specialty care, and emergency services. Queens Hospital Center is also a teaching hospital, affiliated with the Icahn School of Medicine at Mount Sinai.

Patient Reviews and Ratings

Patient Satisfaction Scores

Patient reviews and ratings are an essential aspect of evaluating hospital performance. According to the Centers for Medicare and Medicaid Services (CMS), Queens Hospital Center has a patient satisfaction score of 3 out of 5 stars, based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This score is slightly below the national average.

Common Praise and Complaints

Positive Reviews

Patients and families have praised Queens Hospital Center for its:

• Multilingual staff, catering to the diverse linguistic needs of the community
• State-of-the-art medical equipment and facilities
• Compassionate and caring nursing staff
• Efficient emergency department, with quick response times

Negative Reviews

However, some patients have expressed concerns about:

• Long wait times in the emergency department and for appointments
• Communication breakdowns between medical staff and patients/families
• Limited parking options and accessibility issues
• Discharge instructions and follow-up care

Staff and Physician Reviews

Staff and Physician Satisfaction

Staff and physician reviews provide valuable insights into the inner workings of Queens Hospital Center. On Glassdoor, a website that aggregates employee reviews, the hospital has an overall rating of 3.5 out of 5 stars, based on 145 reviews. Some staff members have praised the hospital's diverse and inclusive work environment, while others have expressed concerns about staffing ratios and administrative support.

Quality of Care Ratings

Quality of Care Metrics

The quality of care provided by Queens Hospital Center is a critical aspect of its performance. According to the CMS, the hospital has a 30-day readmission rate of 21.4%, which is slightly above the national average. Additionally, the hospital has a 30-day mortality rate of 12.3% for heart failure patients, which is also above the national average.

Infection Control and Patient Safety

Infection Control Ratings

Queens Hospital Center has implemented various measures to prevent hospital-acquired infections (HAIs) and ensure patient safety. According to the CMS, the hospital has a score of 0.73 on the HAI composite score, which indicates a lower rate of infections compared to other hospitals.

Comparison to Other Hospitals

Comparing Queens Hospital Center to Other Hospitals

To better understand the performance of Queens Hospital Center, it is essential to compare it to other hospitals in the region. According to the Leapfrog Group, a non-profit organization that evaluates hospital safety and quality, Queens Hospital Center has a grade of C, which is lower than the grades of some nearby hospitals.

Conclusion and Recommendations

Based on the reviews and ratings of Queens Hospital Center, it is clear that the hospital has both strengths and weaknesses. While it excels in certain areas, such as patient satisfaction and infection control, it faces challenges in other areas, such as staffing ratios and communication breakdowns.

To improve its performance, Queens Hospital Center could focus on:

• Enhancing patient engagement and education
• Improving communication between medical staff and patients/families
• Investing in staff development and retention programs
• Implementing more efficient appointment scheduling and wait time management systems

By addressing these areas, Queens Hospital Center can continue to provide high-quality care to its patients and improve its overall performance.

Call to Action

If you have had a personal experience with Queens Hospital Center, we encourage you to share your story with us. Your feedback can help others make informed decisions about their healthcare. Additionally, if you are a healthcare professional or administrator, we invite you to share your insights and recommendations for improving hospital performance.

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