Hendrick Collision Center Of Concord Reviews And Ratings

As a car owner, there's nothing more frustrating than dealing with a damaged vehicle. Whether it's a minor scratch or a major collision, finding a reliable and trustworthy auto body shop is crucial to get your vehicle back on the road. In Concord, North Carolina, Hendrick Collision Center is a well-known name in the industry, but what do customers really think about their services? In this article, we'll dive into Hendrick Collision Center of Concord reviews and ratings to give you a comprehensive understanding of their reputation.

Overall Rating and Reviews

According to various review platforms, including Google, Yelp, and Facebook, Hendrick Collision Center of Concord has an average rating of 4.5 out of 5 stars. With over 200 reviews across these platforms, it's clear that customers have had overwhelmingly positive experiences with the collision center.

On Google, the center has a 4.4-star rating based on 120 reviews, with many customers praising the staff's professionalism, communication, and attention to detail. On Yelp, the center has a 4.5-star rating based on 40 reviews, with reviewers commending the center's quick turnaround times and high-quality repairs.

Common Praises and Complaints

While Hendrick Collision Center of Concord has received widespread acclaim, there are some common praises and complaints that stand out. Many customers have praised the center's:

• Professional and courteous staff
• Clear communication throughout the repair process
• Attention to detail and high-quality repairs
• Quick turnaround times
• Convenient location and amenities

On the other hand, some customers have complained about:

• Higher prices compared to other collision centers in the area
• Difficulty getting in touch with staff via phone or email
• Minor issues with paperwork and administrative tasks

Services and Amenities

Hendrick Collision Center of Concord offers a wide range of services, including:

• Collision repair
• Paintless dent repair
• Hail damage repair
• Refinishing and repainting
• Frame and unibody repair
• Wheel repair and refinishing

In addition to these services, the center also offers a variety of amenities, including:

• Free estimates and inspections
• Shuttle service and rental car assistance
• Wi-Fi and comfortable waiting area
• State-of-the-art equipment and technology

Insurance and Payment Options

Hendrick Collision Center of Concord works with a variety of insurance providers, including major carriers like Geico, Allstate, and State Farm. The center also offers financing options and accepts major credit cards.

Awards and Certifications

Hendrick Collision Center of Concord has received several awards and certifications, including:

• I-CAR Gold Class certification
• ASE-certified technicians
• Better Business Bureau (BBB) accreditation
• Angie's List Super Service Award

Community Involvement

Hendrick Collision Center of Concord is committed to giving back to the local community. The center has partnered with various organizations, including the United Way and the Concord Boys and Girls Club.

Conclusion

Based on Hendrick Collision Center of Concord reviews and ratings, it's clear that the center has established itself as a trusted and reputable auto body shop in the area. With its professional staff, attention to detail, and high-quality repairs, it's no wonder that customers have had overwhelmingly positive experiences. While there may be some minor complaints, the center's many praises and awards speak to its commitment to excellence.

If you're in need of collision repair services in Concord, North Carolina, Hendrick Collision Center is definitely worth considering.