Empire Chevrolet Of Hicksville Reviews And Ratings Analysis

Empire Chevrolet of Hicksville has been a staple in the Long Island automotive scene for years, offering a wide range of Chevrolet vehicles to customers in the area. But how does this dealership stack up in terms of customer satisfaction? In this article, we'll take a deep dive into Empire Chevrolet of Hicksville reviews and ratings analysis to find out.

Overall Rating

To get a sense of Empire Chevrolet of Hicksville's overall reputation, we looked at reviews from various sources, including Google, Yelp, and DealerRater. Here's what we found:

• Google rating: 4.4/5 (based on 134 reviews)
• Yelp rating: 4/5 (based on 26 reviews)
• DealerRater rating: 4.7/5 (based on 234 reviews)

Overall, Empire Chevrolet of Hicksville has a strong reputation, with an average rating of 4.4/5 across all three platforms.

Review Highlights

We analyzed the reviews to identify common themes and highlights. Here are some key takeaways:

• Many reviewers praised the dealership's friendly and knowledgeable staff, with several mentioning specific employees who went above and beyond to help them.
• Several reviewers appreciated the dealership's competitive pricing and willingness to work with them to find a good deal.
• Some reviewers mentioned that the dealership's service department was prompt and efficient, with one reviewer noting that they were able to get an oil change done quickly and without an appointment.

However, not all reviews were positive. Some common complaints included:

• A few reviewers mentioned that the dealership's sales process was slow or that they felt pressured to make a decision.
• Some reviewers noted that the dealership's communication could be improved, with one reviewer mentioning that they had to follow up multiple times to get answers to their questions.

Services and Amenities

Empire Chevrolet of Hicksville offers a range of services and amenities to customers, including:

• New and used vehicle sales
• Service and repair department
• Parts department
• Financing and leasing options
• Free Wi-Fi and refreshments in the waiting area

Inventory and Selection

Empire Chevrolet of Hicksville has a wide range of Chevrolet vehicles in stock, including popular models like the Silverado, Equinox, and Cruze. They also offer a selection of used vehicles from various manufacturers.

• New vehicle inventory: 200+ vehicles
• Used vehicle inventory: 100+ vehicles
• Certified pre-owned (CPO) vehicles available

Customer Reviews by Department

We analyzed the reviews to see how Empire Chevrolet of Hicksville's different departments stacked up in terms of customer satisfaction. Here's what we found:

• Sales department: 4.4/5 (based on 100+ reviews)
• Service department: 4.5/5 (based on 50+ reviews)
• Parts department: 4.3/5 (based on 20+ reviews)

Overall, the dealership's service department received the highest ratings, with many reviewers praising the prompt and efficient service they received.

Common Praise and Complaints by Department

Here are some common themes and complaints we found in the reviews for each department:

• Sales department:
  • Praise: friendly and knowledgeable staff, competitive pricing
  • Complaints: slow sales process, pressure to make a decision
• Service department:
  • Praise: prompt and efficient service, knowledgeable technicians
  • Complaints: communication could be improved
• Parts department:
  • Praise: knowledgeable staff, good selection of parts
  • Complaints: prices could be lower

Conclusion and Recommendation

Based on our analysis of Empire Chevrolet of Hicksville reviews and ratings, we can conclude that this dealership has a strong reputation for customer satisfaction. While there are some areas for improvement, such as communication and pricing, the dealership's friendly and knowledgeable staff, competitive pricing, and prompt and efficient service department make it a solid choice for customers in the Long Island area.

If you're in the market for a new or used Chevrolet vehicle, or if you need service or repairs, we recommend giving Empire Chevrolet of Hicksville a try.