Azul Airlines Reviews: 7 Things To Know Before You Fly

As the largest airline in Brazil, Azul Airlines has been making waves in the aviation industry with its modern fleet, extensive route network, and commitment to customer satisfaction. However, like any other airline, Azul has its strengths and weaknesses. If you're considering flying with Azul, here are seven things you should know before you book your ticket.

First and foremost, it's essential to understand Azul's route network and frequencies. With a fleet of over 100 aircraft, Azul operates flights to over 100 destinations in Brazil, Latin America, the United States, and Europe. The airline has a strong presence in Brazil, with multiple daily flights to major cities like São Paulo, Rio de Janeiro, and Brasília. However, if you're traveling to smaller towns or cities, you may find that frequencies are limited.

Azul Airlines Fleet and Aircraft Configuration

Azul's fleet consists of modern aircraft, including the Airbus A320, A321, and A330, as well as the Embraer 190 and 195. The airline has configured its aircraft to offer a range of seating options, including economy, premium economy, and business class. Economy class seats are standard, with 30 inches of pitch and 17 inches of width. Premium economy seats offer more legroom, with 36 inches of pitch and 19 inches of width. Business class seats, on the other hand, are lie-flat, with 80 inches of pitch and 21 inches of width.

Azul Airlines Economy Class Review

Azul's economy class has received mixed reviews from passengers. On the one hand, the airline's modern aircraft offer comfortable seating and ample legroom. On the other hand, some passengers have reported issues with the in-flight entertainment system and limited meal options. Azul offers a buy-on-board meal program, which allows passengers to purchase snacks and meals onboard. However, options are limited, and prices can be steep.

Azul Airlines Business Class Review

Azul's business class, on the other hand, has received rave reviews from passengers. The airline's lie-flat seats offer plenty of legroom and comfort, making them ideal for long-haul flights. Business class passengers also enjoy priority check-in, boarding, and baggage handling, as well as access to Azul's lounges. In-flight meals are also a highlight, with passengers praising the quality and presentation of the cuisine.

Azul Airlines Baggage Policy

Azul's baggage policy is standard, with passengers allowed one carry-on bag and one checked bag. However, there are some restrictions and fees to be aware of. For example, passengers traveling in economy class are limited to a 22-pound checked bag, while business class passengers can check bags up to 44 pounds. Additionally, Azul charges fees for excess baggage, which can range from $50 to $200 per bag, depending on the route and class of travel.

Azul Airlines Check-in and Boarding Process

Azul's check-in and boarding process is relatively straightforward. Passengers can check-in online or at the airport, and boarding typically begins 30 minutes before departure. However, some passengers have reported issues with the online check-in system, which can be slow and cumbersome.

Azul Airlines Loyalty Program

Azul's loyalty program, TudoAzul, offers passengers the opportunity to earn points and redeem rewards. Passengers can earn points by flying with Azul, as well as through partner airlines and credit cards. Rewards include free flights, upgrades, and hotel stays. However, some passengers have reported issues with redeeming points, which can be difficult and time-consuming.

Azul Airlines Customer Service

Azul's customer service has received mixed reviews from passengers. On the one hand, the airline's staff are generally friendly and helpful. On the other hand, some passengers have reported issues with communication, particularly for passengers who don't speak Portuguese.

Azul Airlines Contact Information

If you need to contact Azul Airlines, you can reach them through their website, phone, or email. The airline's customer service team is available 24/7 to assist with queries and issues.

Overall, Azul Airlines is a solid choice for passengers traveling to and from Brazil. While the airline has its strengths and weaknesses, its modern fleet, extensive route network, and commitment to customer satisfaction make it a competitive option in the market.

What are your thoughts on Azul Airlines? Have you flown with them before? Share your experiences in the comments below!